For U.S. Orders: All orders are shipped via U.S. Post. Customers living in the Lycoming County area of Pennsylvania may select Free Local Delivery/Pick Up. Pick Ups can be made each Wednesday at the Lewisburg Farmer’s Market or during our regular business hours at our studio in The Pajama Factory in Williamsport.
For JA Orders: ATTENTION JA CUSTOMERS~We are moving our studio to the U.S. After May 22, 2019, all orders will be made through our U.S. online store and will be shipped from the U.S. Customs and International Shipping Fees may apply.
We make every effort to get your order to you as quickly as possible however, our turnaround time for shipping is generally 15 business days* from the day you placed your order. This is because our products are handmade in small batches. Handmade soap also requires time to cure before it is ready to be used. This artisan approach ensures you receive a high quality, one of a kind product.
If you need your order for a specific event or time, please send us a note at the time of placing your order and we will do our best to make sure you get it for your special event.
**We count business days as Monday-Friday.
Due to the nature of our products, we are unable to accept returns. However, we would like everyone to be satisfied with their purchase. If for some reason you are dissatisfied, please contact us and we will work together to remedy the issue.